Day: June 6, 2022

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Zoom et Genesys annoncent un accord stratégique positionné de manière unique autour de Zoom Phone pour améliorer la collaboration et l’expérience client

Genesys devrait activer activement les canaux indirects et directs avec la solution combinée de Zoom Phone et de Genesys Cloud CX

SAN JOSÉ, Californie, et SAN FRANCISCO, 06 juin 2022 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ : ZM) et Genesys®, un leader mondial du cloud en matière d’orchestration de l’expérience client, ont élargi leur partenariat pour aider les entreprises à offrir une expérience client sans effort en s’appuyant sur leur intégration entre Zoom Phone et Genesys Cloud CX™. Ensemble, ces offres fournissent aux organisations un centre de contact cloud facile à configurer et riche en fonctionnalités, ainsi qu’une solution de communications unifiées qui permet aux équipes de mieux collaborer pour répondre aux besoins des clients.

Le partenariat élargi des sociétés comprend une relation de mise sur le marché où Genesys permettra à son canal mondial direct et indirect de fournir la solution combinée Zoom Phone plus Genesys Cloud CX.

InflowCX, un fournisseur de services de conseil et de services professionnels pour les centre de contact, l’expérience client et les communications unifiées, voit un potentiel accru pour les organisations de déployer Zoom et Genesys dans le cadre de leur transformation UCaaS et CCaaS.

La société a récemment aidé deux organisations, un prestataire de soins de santé pédiatriques et une compagnie d’assurance automobile, à mettre en œuvre les offres intégrées de Zoom et de Genesys. Les deux organisations ont pour objectif de faciliter le transfert d’informations entre les utilisateurs du centre de contact et d’autres secteurs de l’entreprise afin que les clients et les patients puissent être servis de manière plus transparente, qu’ils appellent, interagissent avec les canaux numériques ou qu’ils se rendent à un bureau.

Mike Dolloff, directeur des revenus d’InflowCX, a déclaré : « Aujourd’hui, les entreprises ne veulent pas faire face à des flux de travail encombrants et frustrants simplement pour déplacer les interactions client entre les piles technologiques. En travaillant ensemble, Zoom et Genesys résolvent un énorme obstacle pour bon nombre de nos clients, en reliant les communications dans l’ensemble des organisations et en améliorant l’expérience des employés et des clients. Dans tous les secteurs et quelle que soit leur taille, les entreprises nous disent constamment que la présence et la disponibilité des répertoires entre Zoom Phone et Genesys Cloud sont essentielles pour permettre aux employés d’obtenir une ressource adéquate en temps réel. »

« En approfondissant l’alignement de notre partenariat avec Genesys, nous accélérerons l’introduction de Zoom Phone dans la solide base de clients de Genesys Cloud CX, en apportant à ces entreprises une solution de téléphonie cloud moderne dans le cadre d’une plateforme unifiée et transparente afin d’améliorer la collaboration des employés et de créer des expériences client plus fortes et plus significatives », a affirmé Ryan Azus, directeur des revenus chez Zoom. « La solution téléphonique innovante de Zoom s’aligne parfaitement sur les capacités d’orchestration de l’expérience de Genesys et l’objectif de transformer la manière dont les entreprises communiquent avec leurs clients et leurs employés. Nous sommes ravis d’associer cette intégration renforcée à notre écosystème de partenaires ouverts afin de fournir aux entreprises la flexibilité et la capacité d’optimiser leurs solutions de communication et de centres de contact cloud. »

« La demande croissante du marché pour des solutions combinées de communications unifiées et de centres de contact est une reconnaissance des entreprises qui finissent par servir les clients, qu’ils soient en contact avec les clients ou non », a commenté ML Maco, directeur des revenus chez Genesys. « C’est pourquoi, avec Zoom, nous réduisons les obstacles pour les entreprises et permettons à notre écosystème d’aider nos clients communs à mieux connecter l’entreprise et à dépasser les attentes des consommateurs dans un monde numérique en constante évolution. »

Pour en savoir plus, rejoignez Genesys Xperience 2022 cette semaine pour entendre le directeur des produits de Zoom Oded Gal et Peter Graf, responsable de la stratégie de Genesys, discuter de la manière dont les entreprises travaillent ensemble pour aider les entreprises à gagner la confiance des clients et des employés lors d’une session animée par l’influenceur CX Blair Pleasant, président et analyste principal de COMMfusion. La session conjointe avec Zoom et Genesys a lieu le deuxième jour de Xperience de 5h30 à 6h HE, de 13h30 à 14h HE le 9 juin, et à la demande après l’événement. Inscrivez-vous dès maintenant.

À propos de Zoom
Zoom est pour vous. Nous vous aidons à exprimer vos idées, à communiquer avec les autres et à bâtir un avenir limité uniquement par votre imagination. Notre plateforme de communications sans friction est la seule qui a commencé par la vidéo comme fondement, et nous avons établi la norme en matière d’innovation depuis lors. C’est pourquoi nous constituons un choix intuitif, évolutif et sécurisé aussi bien pour les grandes entreprises que les petites entreprises ou les particuliers. Fondée en 2011, Zoom est cotée en bourse (NASDAQ : ZM) et a son siège social à San José, en Californie. Rendez-vous sur zoom.com et suivez-nous @zoom.

À propos de Genesys
Chaque année, Genesys orchestre plus de 70 milliards d’expériences client remarquables pour les organisations de plus de 100 pays. Grâce à la puissance de nos technologies cloud, numériques et d’intelligence artificielle, les organisations peuvent concrétiser l’expérience en tant que ServiceSM notre vision pour des expériences client empathiques à grande échelle. Avec Genesys, les organisations ont le pouvoir de fournir des expériences proactives, prédictives et hyper-personnalisées pour approfondir leur connexion client à travers chaque moment de marketing, de vente et de service sur n’importe quel canal, tout en améliorant également la productivité et l’engagement des employés. En transformant la technologie de back-office en un moteur de vitesse des revenus moderne, Genesys permet une véritable ingéniosité à grande échelle afin de favoriser la confiance et la fidélité des clients. Rendez-vous sur www.genesys.com.

©2021 Genesys. Tous droits réservés. Genesys, le logo Genesys, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX et Experience as a Service sont des marques commerciales, des marques de service et/ou des marques déposées de Genesys. Tous les autres noms et logos de sociétés peuvent être des marques déposées ou des marques de commerce de leurs sociétés respectives.

Relations avec la presse pour Zoom
Bridget Moriarty
Partenaire spécialiste des relations publiques
press@zoom.us

Genesys
Rachel Faulkner Perez
Directrice principale des communications externes
Rachel.FaulknerPerez@genesys.com
+1 317.403.1781

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Zoom e Genesys anunciam acordo estratégico posicionado exclusivamente em torno do Zoom Phone para aprimorar a colaboração e experiência do cliente

Genesys irá ativar ativamente o canal indireto e direto com a solução combinada Zoom Phone e Genesys Cloud CX

SAN JOSE, Calif. e SAN FRANCISCO, June 06, 2022 (GLOBE NEWSWIRE) — A Zoom Video Communications, Inc. (NASDAQ: ZM) e a Genesys®, líder global na nuvem de orquestração de experiência do cliente, expandiram sua parceria para ajudar as empresas a oferecer experiência ao cliente sem esforço, com base na integração do Zoom Phone com o Genesys Cloud CX™. Juntas, as ofertas fornecem para empresas um centro de contato na nuvem fácil de configurar com vastos recursos e uma solução de comunicação unificada que permite que as equipes colaborem melhor para resolver as necessidades do cliente.

A parceria expandida das empresas inclui um relacionamento de entrada no mercado, onde a Genesys permitirá que seu canal global direto e indireto ofereça a solução combinada Zoom Phone plus Genesys Cloud CX.

A InflowCX, um prestador de serviços de consultoria e profissionais para soluções de centro de contato, experiência do cliente e comunicações unificadas, está vendo um aumento potencial das empresas implantarem o Zoom e a Genesys como parte da sua transformação UCaaS e CCaaS.

A empresa recentemente ajudou duas empresas, uma prestadora de serviços de saúde pediátrica e uma seguradora de automóveis, a implementar as ofertas integradas da Zoom e da Genesys. As duas empresas visavam facilitar o repasse das informações entre os usuários do centro de contato e outras áreas da empresa para que os clientes e pacientes pudessem ser atendidos de forma mais integrada – nas ligações, interações com canais digitais ou entrada no escritório.

O Diretor de Receita da InflowCX, Mike Dolloff, disse: “As empresas hoje em dia não querem lidar com fluxos de trabalho complicados e frustrantes para mover as interações dos clientes entre as pilhas de tecnologia. Com o seu trabalho conjunto o Zoom e a Genesys resolvem um enorme obstáculo para muitos de nossos clientes, fazendo a ponte entre as comunicações em toda a empresa e aprimorando a experiência dos funcionários e clientes. Empresas de todos os tamanhos de vários setores têm indicado que a presença e a disponibilidade de diretórios entre o Zoom Phone e a Genesys Cloud são essenciais para capacitar os funcionários a obter um cliente para o recurso certo em tempo real.”

“Ao aprofundar o alinhamento da nossa parceria com a Genesys, aceleraremos a introdução do Zoom Phone para a robusta base de clientes da Genesys Cloud CX, que oferece para essas empresas uma solução moderna de telefone na nuvem como parte de uma plataforma unificada e contínua para aprimorar a colaboração dos funcionários e criar experiências mais fortes e significativas para os clientes”, disse Ryan Azus, Diretor de Receita da Zoom. “A inovadora solução de telefone do Zoom se alinha perfeitamente com os recursos de orquestração de experiência da Genesys e com o objetivo de transformar a forma como as empresas se conectam com seus clientes e funcionários. Estamos entusiasmados em incorporar essa integração reforçada ao nosso ecossistema de parceiros abertos para fornecer às empresas a flexibilidade e a capacidade de otimizar suas soluções de centro de contato e comunicações na nuvem.”

“O aumento da demanda do mercado por comunicações unificadas combinadas e soluções de centro de contato é um reconhecimento por parte das empresas de que, em última análise, cada funcionário atende o cliente, falando ou não diretamente com ele”, disse ML Maco, Diretor de Receita da Genesys. “É por isso que, juntamente com o Zoom, estamos reduzindo as barreiras para as empresas e permitindo que nosso ecossistema ajude em conjunto os clientes a conectarem melhor a empresa e exceder as expectativas dos consumidores em um mundo digital em mudança.”

Para mais informação, junte-se à Genesys Xperience 2022 esta semana para ouvir o Diretor de Produtos da Zoom, Oded Gal, e o Diretor de Estratégia da Genesys, Peter Graf, discutirem como as empresas estão trabalhando em conjunto para ajudar as empresas a conquistarem a confiança dos clientes e funcionários numa sessão moderada pela influenciadora de CX, Blair Pleasant, Presidente e Analista Principal da COMMfusion. A sessão conjunta com o Zoom e a Genesys será realizada no segundo dia do Xperience das 5h30 às 6h ET; 13h30 às 14h ET no dia 9 de junho; e sob demanda após o evento. Inscreva-se agora.

Sobre o Zoom
O Zoom é para você. Ajudamos você a expressar ideias, se conectar a outras pessoas e se preparar para um futuro limitado apenas pela sua imaginação. Nossa plataforma de comunicações sem atrito é a única que teve início com o vídeo como base, e que nos permitiu o padrão da inovação. É por isso que somos uma escolha intuitiva, escalonável e segura para grandes e pequenas empresas e pessoas. Fundado em 2011, o Zoom é negociado publicamente (NASDAQ:ZM) e sediado em San Jose, Califórnia. Visite zoom.com e siga @zoom.

Sobre a Genesys
Todos os anos, a Genesys orquestra mais de 70 bilhões de experiências notáveis de clientes para empresas de mais de 100 países. Através do poder das nossas tecnologias de nuvem, digital e IA, as empresas podem realizar a Experience as a ServiceSM, nossa visão para experiências empáticas do cliente em escala. Com a Genesys, as empresas podem oferecer experiências proativas, preditivas e hiper personalizadas para aprofundar sua conexão com o cliente em todos os momentos de marketing, vendas e serviços em qualquer canal, além de aprimorar a produtividade e o engajamento dos funcionários. Ao transformar a tecnologia de back-office em um moderno mecanismo de velocidade de receita, a Genesys viabiliza uma verdadeira intimidade em escala para promover a confiança e a lealdade do cliente. Visite www.genesys.com.

©2021 Genesys. Todos os direitos reservados. Genesys, o logotipo Genesys, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX e Experience as a Service são marcas comerciais, marcas de serviço e/ou marcas comerciais registradas da Genesys. Todos os outros nomes e logotipos de empresas podem ser marcas comerciais registradas ou marcas comerciais de suas respectivas empresas.

Relações com a Imprensa da Zoom
Bridget Moriarty
Parceira Especialista em RP
press@zoom.us

Genesys
Rachel Faulkner Perez
Diretora Sênior, Comunicação Externa
Rachel.FaulknerPerez@genesys.com
+1 317.403.1781

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Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences

Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution

SAN JOSE, Calif. and SAN FRANCISCO, June 06, 2022 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ: ZM) and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys ​​Cloud CX™. Together, the offerings provide organizations with an easy-to-configure and feature-rich cloud contact center and unified communications solution that enables teams to better collaborate to solve customer needs.

The companies’ expanded partnership includes a go-to-market relationship where Genesys will enable its global direct and indirect channel to deliver the combined Zoom Phone plus Genesys Cloud CX solution.

InflowCX, a consulting and professional services provider for contact center, customer experience, and unified communications solutions, is seeing increased potential for organizations to deploy Zoom and Genesys as part of their UCaaS and CCaaS transformation.
The company recently helped two organizations, a pediatric healthcare provider and auto insurance company, implement the integrated offerings from Zoom and Genesys. Both organizations aimed to make it easier for employees to pass information between the contact
center users and other areas of the business so customers and patients could be served more seamlessly – whether they were calling, interacting with digital channels, or walking into an office.

InflowCX Chief Revenue Officer Mike Dolloff said, “Today, businesses don’t want to deal with clunky and frustrating workflows just to move customer interactions between technology stacks. By working together, Zoom and Genesys are solving a huge hurdle for many of our clients, bridging communications across entire organizations and improving employee and customer experience. Across industries and regardless of company size, we’re consistently hearing from businesses that presence and directory availability between Zoom Phone and Genesys Cloud is critical to empowering employees to get a customer to the right resource in real time.”

“By deepening the alignment from our partnership with Genesys, we will accelerate the introduction of Zoom Phone into Genesys Cloud CX’s robust customer base, bringing those businesses a modern cloud phone solution as part of a seamless, unified platform to improve employee collaboration and create stronger, more meaningful customer experiences,” said Ryan Azus, Chief Revenue Officer, Zoom. “Zoom’s innovative phone solution aligns perfectly with the experience orchestration capabilities of Genesys and goal of transforming how companies connect with their customers and employees. We are excited to incorporate this strengthened integration into our open partner ecosystem to provide businesses with the flexibility and ability to optimize their cloud contact center and communications solutions.”

“Increasing market demand for combined unified communications and contact center solutions is an acknowledgement from businesses that ultimately every employee serves the customer, whether customer-facing or not,” said ML Maco, Chief Revenue Officer, Genesys. “That’s why together with Zoom, we’re reducing barriers for businesses and enabling our ecosystem to help joint customers better connect the enterprise and exceed consumer expectations in a changing digital world.”

To learn more, join Genesys Xperience 2022 this week to hear Zoom Chief Product Officer Oded Gal and Genesys Strategy Officer Peter Graf discuss how the companies are working together to help businesses earn the trust of customers and employees in a session moderated by CX influencer Blair Pleasant, President & Principal Analyst, COMMfusion. The joint session with Zoom and Genesys is held on day two of Xperience from 5:30-6 am ET; 1:30-2 pm ET on June 9; and on-demand following the event. Register now.

About Zoom
Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

About Genesys
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Zoom Press Relations
Bridget Moriarty
Partner PR Specialist
press@zoom.us

Genesys
Rachel Faulkner Perez
Sr. Director, External Communications
Rachel.FaulknerPerez@genesys.com
+1 317.403.1781

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39 Million People Relied on GFN Member Food Banks for Meals in 2021

In the face of further economic turmoil and supply chain disruptions, food banks once again played a pivotal role in providing emergency food assistance—at a level 128 percent higher than before the pandemic.

Chicago, IL, USA, June 06, 2022 (GLOBE NEWSWIRE) — Today, The Global FoodBanking Network (GFN) announced that food banks in 44 countries served 39 million people in 2021, demonstrating that need for food assistance is continuing at high levels in the face of rising food prices and disrupted supply chains.

The data is part of GFN’s annual Network survey, and this year’s responses emphasize the importance of a strong network of food banks in times of crisis.

“Communities around the world are facing hunger at unprecedented rates,” said Lisa Moon, president and CEO of The Global FoodBanking Network. “Consistently, food banks are stepping up and using their unique expertise to connect millions of people to nutritious food.”

The 39 million people who sought emergency food assistance is a 128 percent increase over 2019 pre-COVID levels of service. Additionally, about 54 percent of people were served regularly for more than three months during 2021 while 44 percent of people served visited food banks occasionally, temporarily, or for the first time due to a shift in economic circumstances.

More than three-fourths of people served by GFN member food banks live in emerging and developing market economies. Most of the people who visited GFN member food banks in 2021—about 24 million—live in Asia and Oceania. Another 8.8 million food bank visitors are from Latin America. Children ages 17 and under comprised more than a third of the total people served.

Food banks, on average, distributed 57 percent more food and grocery products than the previous year, despite sourcing challenges brought on by breakdowns in supply chains and other factors. The most commonly distributed products are fruits and vegetables—constituting 30 percent of what an average food bank provides.

While need for hunger relief has been unprecedented, so has the generosity and determination of people partnering within the Network. Nearly 317,000 people volunteered with GFN partner food banks, a 14 percent increase over 2020, providing more than 8 million hours of support.

2022 is already proving to be another challenging year for people facing hunger and food insecurity, with the Ukraine invasion compounding the continuing effects of the pandemic and leading to further rises in food prices. But food banks will continue to respond quickly and efficiently in the face of crises, leaning on the experiences of the past few years.

“Unfortunately, we are likely on the precipice of a global hunger crisis,” said Moon. “Food banks will be central to the response. The lessons learned during the pandemic have strengthened the Network, better equipping us to provide ongoing services to children, individuals, and families in vulnerable situations.”

About The Global FoodBanking Network:

The Global FoodBanking Network supports community-led solutions to alleviate hunger in more than 40 countries. While millions struggle to access enough safe and nutritious food, nearly a third of all food produced is lost or wasted. We’re changing that. We believe food banks directed by local leaders are key to achieving Zero Hunger and building resilient food systems. For more information, visit foodbanking.org.

Nina Rabinovitch Blecker, Vice President, Strategic Communications
The Global FoodBanking Network
+1.617.823.4107
nblecker@foodbanking.org
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DRC Army: M23 Rebels Kill Two Congo Soldiers as Fighting Resumes

Two soldiers were killed Monday in fighting against M23 militants in eastern Congo, the DRC army said, the latest violence in a long-standing conflict that has escalated in recent weeks and caused a diplomatic rift with Rwanda.

The rebels shelled an army position in North Kivu, killing two soldiers and injuring five. Congo accuses the neighboring state of supporting the M23, which Rwanda denies.

That clash followed a raid on a village in neighboring Ituri province on Sunday by suspected Islamists from another rebel group that killed at least 18 people, local sources said.

Fighters believed to be from the Allied Democratic Forces (ADF) killed residents and burned down houses in Otomabere, said a witness, a local chief and a local human rights group.

Congolese army spokesman Jules Ngongo confirmed the ADF attack without giving a death toll, and said Congolese forces were in pursuit of the rebels.

The ADF is a Ugandan militia that moved to eastern Congo in the 1990s and killed more than 1,300 people between January 2021 and January 2022, according to a United Nations report.

“We were chatting with some friends outside (when) we heard gunshots, and everyone fled in a different direction. It was total panic,” said Kimwenza Malembe, a resident of Otomabere.

“This morning we counted 18 dead, killed by knives and firearms.”

Irumu chief Jonas Izorabo Lemi said he had received word of 20 dead.

Christophe Munyanderu, coordinator of the local group Convention for the Respect of Human Rights (CRDH), put the death toll at 27, up from a provisional figure of 20.

Uganda has sent at least 1,700 troops to neighboring Congo to help fight the ADF, and last week the two countries extended a joint operation launched late last year.

Source: Voice of America