Machakos: Coast Digital Cabs Association (CDCA) has issued a warning to tourists visiting the coastal region of Kenya, advising them to be cautious of unregistered taxi operators. This caution comes amid concerns about the safety of passengers and drivers due to the infiltration of the taxi business by rogue operators.
According to Kenya News Agency, there is growing concern over the safety risks posed by unregistered operators, especially as the festive season attracts a large number of visitors to the region. Macharia also highlighted issues with foreign online taxi companies, accusing them of failing to ensure driver safety due to their operational nature. “These companies are not based in Kenya, making it difficult to regulate their members. They continue to register non-association members, compromising the safety of our drivers,” Macharia stated.
The CDCA is calling on the National Transport Authority (NTSA) to take action against foreign taxi companies operating without proper checks and involvement of local associations. Macharia urged tourists and locals to avoid using these foreign taxi applications, which he claims register drivers without adequate background checks, thereby endangering both drivers and passengers.
The association is seeking an audit by NTSA of transport network companies to ensure compliance with regulations. Macharia expressed concern over the government’s perceived inaction while cab drivers face challenges.
During a joint media briefing at Uhuru Gardens in Mombasa, Lance Marley of the Rights of Digital Cabs Association (RDCA) echoed these concerns, emphasizing the importance of driver and customer safety.
The drivers are also urging NTSA to delist digital taxi-hailing companies that violate the recently enacted regulations. Over 1,000 cab drivers staged a peaceful protest at the Elephant tusks along Moi Avenue, demanding that NTSA take action against rogue drivers and companies.
Issues raised by the drivers include fraudulent pricing practices by some cab-hailing companies, such as upfront pricing controls, excessive commission deductions, tax manipulations, and uncompensated promotions, all of which adversely affect drivers.